Return Policy

Returning an item

At Clinic Armour we believe we should offer the customer the best possible advice and customer service.

Return Policy: Returned within 14 days of purchase with your proof of purchase.  Item(s) must be in the orginial condition (including packaging) and not used.  If you request a refund, the original purchase price will be refunded to you using the original payment method, once we have received the returned item(s) back and confirmed that it meets the conditions above.

Warranty Products: If the product(s) has a fault or breaks within the 12 month warranty period, Clinic Armour will request the product(s) to be returned for assessment and if deemed a manufacutring fault, will replace it with the same product.

Action to Return or Assess Warranty:

1. Please email admin@clinicarmour.com to inform us of the return/exchange with reasons listed.
   
   
2. Mail your item to be returned  at your own expense to:
   ClinicArmour- returns (Purchase Order #)
   25 Wantirna Rd,
   Ringwood, 3134, Victoria, Australia
   
   
3. Please include a copy of the original invoice in the package.
   
   

Return shipping costs are the buyers responsibility. 
 
Return Exceptions

Items cannot be returned if they show signs of negligence or exposure to non approved chemicals including skin prep tape adhesive.  

Restocking Fee

All returned items are subject to return shipping fees.  Items may be subject to a 10% restocking fee.  These fees will be deducted from the refund amount.

The original shipping/handling fees paid on the order will not be refunded.

Exchanges

If your item is unused and in the original packaging, you may be able to exchange your item for a different product. You will not be subject to a restocking fee in this case, but are responsible for paying all shipping charges.